Pearson Lynda.com Adobe Photoshop CS & ImageReady CS for the Web Hands-On Training CS

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Return Policy

Computer Products for Education (‘CPE’) can accept returns on most items within 14 days of delivery for a full product refund provided that the product is unopened and that you have first obtained a Return Merchandise Authorization (RMA) number prior to returning the product to CPE. Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. If the return is a direct result of an error by CPE, CPE will pay the return shipping costs. Outside of 14 days from delivery, defective products must be returned directly to the manufactuer according to the manufacturer's warranty and cannot be returned to CPE.

Any product which includes the phrase 'No Returns' in the product description is not eligible to be returned and may only be exchanged if defective upon arrival.

A Returned Merchandise Authorization (RMA) number must ALWAYS accompany all returns. To obtain your RMA number, please call our customer service team at (800) 679-7007. Products returned without obtaining an RMA number may be REFUSED or subject to a 15% restocking fee at the discretion of CPE.

When returning items to CPE with a valid RMA number, you must ship via a traceable insurable carrier. We recommend using UPS or the U.S. Postal Service with tracking number/delivery confirmation and insurance on the shipment. Please use the original shipping box. All original product parts are required for return, including product packaging.

Due to manufacturer restrictions, we cannot accept returns of the following items:

• Any Autodesk, Avid, and Quark products that have been opened cannot be returned.
• Any item that has been discontinued by the manufacturer.
• Recordable CDs/DVDs, Ink Cartridges, Paper, or Toner for Fax Machines.
• Any item returned more than 20 days after delivery.
• Any item that is not in its original condition.
• Any item returned without a RMA number.
• Any item returned to locations other than the return shipping address specified by CPE upon issuance of the RMA number.

CPE is authorized by the manufacturers to sell products at educational discounts and must abide by the return policies set forth by the manufacturers.

If you have any questions concerning our Return Policy, please call our customer service team at 800-679-7007 or send and email to support@educational-software.com.